Subscriptions

Published monthly, Print Professional is the publication for distributors and manufacturers of printed products. Each issue provides industry news, new product and technology information as well as market reports. Available in print or as a digital edition, Print Professional is offered free to individuals who meet pre-established demographic criteria.

CUSTOMER SERVICE:

Our Customer Service Department is available from 8:30 - 5:00 ET by calling 800 818-8174 (outside the US call 215-238-5338), via e-mail at magazinecs@napco.com or by faxing 215-238-5217. You may also contact us in writing at: Print Professional, North American Publishing Company, 1500 Spring Garden Street - 12th Floor, Philadelphia PA 19130.

View our complete privacy policy at http://www.napco.com/privacypolicy/

To help save you time we've put the answers to our most frequently asked questions right here. (List and then link to responses)

1. How do I change my address on a free subscription?
If you or your company have moved to a new address you can complete a change of address form on-line at http://www.ezsub.net/bfl/ch/

2. How do I change the name on a free subscription?
Due to audit regulations we can not transfer a free subsciption from one individual to another. To request a free subscription in your own name please visit http://www.ezsub.net/bfl/tr

To cancel the old subscription you can visit http://www.ezsub.net/bfl/ca and choose the customer service option or you can fax a copy of a current mailing label to 215-238-5217. You can also e-mail us at magazinecs@napco.com or call our customer service department from 8:30 to 5:00 ET. Please be sure to provide us with the magazine name, your name and complete mailing address and a method to reach you so we can confirm your cancellation.

3. How do I renew my subscription?
In order to renew your free subscription you will need to complete a renewal qualification form found at http://www.ezsub.net/bfl/re

4. How do I cancel my subscription?
To cancel the old subscription you can visit http://www.ezsub.net/bfl/cx and choose the customer service option to cancel, fax a copy of a current mailing label to 215-238-5217, e-mail magazinecs@napco.com or call our customer service department from 8:30 to 5:00 ET. Be sure to provide us with the magazine name, your name and complete mailing address and a method to reach you so we can confirm your cancellation.

While we make every attempt to remove you from our list as quickly as possible you may receive one to two additional issues from us. If you continue to receive issues past this time frame please contact our customer service department.

5. How long will it take to get my first issue?
North American Publishing Company offers free subscriptions to individuals who meet specific pre-established demographic criteria which has been set for each of our titles. Individuals who satisfy this criteria are added as non-renewing subscribers are removed. While it typically takes 6-8 weeks to receive the first issue, it may take several months on some titles due to high demand.

To find out about the status of your request, please contact our customer service at (800) 818-8174 (outside the US, call (215) 238-5338) or e-mail magazinecs@napco.com. For subscribers who do not qualify for free subscriptions, paid subscriptions are available by using the same contact information.

6. What's a digital edition?
Print Professional is available in print to individuals within the United States and in digital format to all other qualifying individuals. The digital edition is an exact replica of the printed issue, but with special interactive features designed to enhance your reading experience. There are no files to download and no special software is needed. As each new digital edition is released, you will receive an e-mail alerting you that the new issue is available to view. Access is instant with a click of the mouse.

Here are just a few of the benefits of choosing the digital edition:
- Faster access to content, as digital editions are available as soon as they are printed.
- Built in search feature that will let you quickly find companies, people and products of interest by entering in keywords within an issue.
- Hyperlinks to all Web sites and e-mail addresses appearing within the issue.
- Ability to print a page or an entire article.
- Ability to e-mail a colleague a message and link to view the current issue.

7. How do I switch from the print to a digital edition or from digital to print?
Domestic subscribers have the option of receiving their subscription in either the print or the digital format. Visit http://www.ezsub.net/bfl/ and choose the customer service option to change your preference. We're sorry but we can only offer individuals outside the U.S the digital edition.

8. How come I can get this magazine for free?
We are able to offer complimentary subscriptions to select individuals because our costs are offset by the advertising revenue generated by each title.

9. How do I get a replacement copy?
Unfortunately we are unable to provide replacement copies on a complimentary basis. Replacements can be purchased while supplies last by contacting our back issue department from 8:30 - 5:00 ET at 215-238-5361 or kkling@napco.com.

10. How do I buy a single copy?
Single copies may be purchased while supplies last by contacting our back issue department from 8:30 - 5:00 ET at 215-238-5361 or kkling@napco.com.

11. Why do I have to fill out a form every year?
Subscribers who receive our publications for free are required to fill out a request form every year so that North American Publishing Company can comply with U.S. postal service regulations and to provide our editors with updated demographic information which helps them keep editorial content relevant.

12. I didn't request this, why am I getting it?
From time to time, we purchasing mailing lists of people who meet the pre-established criteria for each of our magazines and send out sample copies. If you do not wish to continue to receive these free sample copies please , please contact our customer service at (800) 818-8174 (outside the US, call (215) 238-5338) or e-mail magazinecs@napco.com.